The Lola & Sophie privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Text Marketing

By subscribing to lola & sophie text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Personal Information Collection

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, billing address, shipping address, phone number, credit card information, or other details to help you with your experience.  We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

Personal Information Utilization

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products.
• To follow-up with you after correspondence (e-mail or phone inquiries).

Personal Information Protection

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.  We implement a variety of security measures when a user places an order to maintain the safety of your personal information.  All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping bag. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services and a more personalized shopping experience. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future based on our site visitors' typical activity.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences in the future. We may also use trusted third-party services that track this information on our behalf.
• To link items purchased on our website from e-mail promotions sent out by Lola & Sophie via e-mail campaigns.

 

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.  However, you will still be able to place orders by contacting customer service in this case.

When We Share Information With Third Parties

 

Our Service Providers

We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

 

 

Our Select Partners

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our select third-party marketing partners. On occasion, we share your data with select third-party marketing partners for various commercial and advertising purposes. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. This section does not apply to mobile phone numbers and opt-in consent information collected for SMS text programs. Lola & Sophie may also collect mobile phone numbers for other purposes which are subject to this section.

 

Opting Out of Marketing and Transfers; Updating Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our select partners or third-party marketing partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. You can also request that your personal information be deleted from our database or request that the use of your personal information be restricted. You can call us at +1 (212) 967 - 7896 or send us an email at asklola@lolaandsophie.com. Please be sure to include your full name, e-mail address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your e-mail address, mailing address, or other contact information with us, please contact us the same way. If you like, you may use one of the following statements in your message to us:

• I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
• I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
• I prefer not to have my contact information provided to third parties for their marketing purposes.

You may also click the designated link at the bottom of all email advertisements to be removed from future e-mail updates (excluding transactional e-mails).

Please note that any requests to remove or update your contact information may take up to five days for your email request and 6-8 weeks to process your postal mail request.

We may need to contact you via phone, e-mail or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us. We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

Third Party & Social Sharing Links

We do not include or offer third-party products or services on our website. We do allow website visitors to share our products through various social network sharing widgets which are present on all product detail webpages. The use of these sharing widgets is completely optional and is in no way required to use our website and/or make a purchase.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have implemented the following:

• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

California is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.  More information can be found at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

 

Do Not Track Signals

We honor 'Do Not Track' signals/requests and 'Do Not Track' plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Third Party Services

It is also important to note that we utilize third-party services to enhance our website and offer services such as live chat support, browser push notifications (after opting in), and other various features to make our online shopping experience as easy as possible. We use the non personally identifiable data to better design updates to our website only. On occasion we share your data with select third party marketing partners for various commercial and advertising purposes.

Children's Privacy

Our online contests or sweepstakes are restricted to entrants who are at least 18 years old.

Spoofing and Phishing

A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Lola & Sophie will NEVER send you an e-mail requesting you to verify credit card or banking information. If you ever receive an e-mail that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the e-mail to asklola@lolaandsophie.com so we can further investigate its source.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

 

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each e-mail sent by Lola & Sophie.

Contacting Us

If you have any questions regarding this privacy policy, you can contact us at:

lola & sophie
307 West 38^th Street, Suite 1305
New York, NY 10018

+1 (212) 967 - 7896
asklola@lolaandsophie.com