You can cancel or edit your order before it is fulfilled and shipped by our fulfillment center. After you place an order, there will be links at the top of the order confirmation page which allow you to edit your order or cancel it entirely.
An order can be edited to correct an address, change a style size or color, or remove/add an item all together. When an order is edited, we will cancel and refund the original order, and recharge your payment source for the amount of the edited order.
If an order is cancelled, it will be immediately cancelled in our system and a refund will be issued to your original payment source. Please note that some banks can take up to 48 hours to reflect refunds issued to your account.
If you attempt to cancel an order or edit an order after it has been fulfilled, our website will inform you that it is no longer possible to do. In such a case, we kindly ask that submit a regular return request by clicking Start a Return. If an order has shipped to an incorrect address, please contact us so our client services team can assist you in trying to correct the issue while your package is in transit.